Drilldown: Test Capabilities
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Test Capabilities > CATEGORY:
None
& STATUS GEC AZURE :
1. STANDARD or
4. CONSOLIDATED
& NOTES :
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Social Engagement will be available when the rest of the suite is GA or
Other or
None
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None (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Designer (1) ·
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Designer w/analytics (1) ·
GCXI historical reporting (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
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Historical Data Feed (1) ·
In-browser WebRTC Support (1) ·
IVR Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Pulse real-time reporting (1) ·
WebRTC Media Service* (1)
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