Drilldown: Test Capabilities
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Test Capabilities > CATEGORY:
None
& STATUS GEC AWS:
1. Standard
& NOTES :
Available to current Reactive Chat customers only or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
Other or
None
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Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Designer (1) ·
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External LDAP Authentication (1) ·
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