Drilldown: Test Capabilities

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Test Capabilities > CATEGORY: Digital & NOTES : Available to current Reactive Chat customers only or Genesys Cloud Resource Management (WE02) package should be positioned for new customers or Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or Nuance ASR or Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or None

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CATEGORY: (Click arrow to add another value)
NAME:
None (1) · Advanced Chat (1) · Email Classic (1) · Inbound SMS, MMS (1) · Intelligent Workload Distribution (1) · Messaging (1) · Reactive Chat (1) · Rich Media for Chatbots & Messaging (1) · Test (1)
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 3. FEATURE (1)
STATUS GEC AZURE:
None (1) · 0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS:
None (1) · 1. STANDARD (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) · Advanced Chat (1) · Inbound SMS, MMS (1) · Intelligent Workload Distribution (1) · Messaging (1) · _Chatbot, _Messaging (1) · _NA (1)
CAPABILITY AWS:
None (1) · Inbound SMS (1) · Reactive Chat (1) · Reactive Email (1) · Rich Media for Chatbots & Messaging (1)

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