Drilldown: Test Capabilities
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Test Capabilities > CATEGORY :
Digital or
Other or
None
& STATUS GEC AWS :
2. PM-CONTROLLED or
3. Planned
& NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
None
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None (1) ·
Designer Visual IVR (1) ·
Dialog Engine NLU (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
In-browser WebRTC Support (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Quality Management (1) ·
Rich Media for Chatbots & Messaging (1) ·
Screen Capture (1) ·
WebRTC Media Service* (1) ·
Workspace Toolkit (1)
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