Drilldown: Test Capabilities
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Test Capabilities > CATEGORY
:
Digital
or
None
& NOTES
:
Genesys Universal Scripting – PS Asset
or
Included into Designer as a feature
or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud
or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
or
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CAPABILITY AZURE:
None (1) ·
Designer (1) ·
Designer Flowchart UI (1) ·
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Designer w/analytics (1) ·
Device Management (1) ·
External LDAP Authentication (1) ·
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Genesys Engage APIs: Statistics (1) ·
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Inbound SMS (1) ·
IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Pulse real-time reporting (1) ·
Reactive Email (1) ·
Rich Media for Chatbots & Messaging (1) ·
Screen Capture (1) ·
WebRTC Media Service* (1) ·
Workspace Toolkit (1)
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