Drilldown: Test Capabilities
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Test Capabilities > CATEGORY :
Digital or
None
& NAME :
Context Routing or
Open-Internet-Connected Agents*
& FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
2. USE CASE
& NOTES :
Available to current Reactive Chat customers only or
Included in the base seat or
Nuance TTS or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Other
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