Drilldown: Test Capabilities

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Test Capabilities > CATEGORY : AI or Other & FEATURE LEVEL GEC AZURE : 1. CAPABILITY or 2. USE CASE

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CATEGORY: (Click arrow to add another value)
NAME:
Advanced Chat (1) · Agent Assist (1) · Context Routing (1) · Custom/External Pre-Validation (1) · Email (1) · Email Classic (1) · Inbound MMS support (1) · Inbound SMS, MMS (1) · Intelligent Workload Distribution (1) · Knowledge Management (1) · Messaging (1) · Mobile Chat (1) · Outbound Email (1) · Outbound notifications / IVR (1) · Outbound Short Message Service (SMS) (1) · Outbound Voice / agent assisted service (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Predictive Engagement (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Predictive Routing (1) · Reactive Chat (1) · Social Engagement (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1)
NOTES:
None (1) · - verify Portico support in specific geo-regions (1) · Available to current Reactive Chat customers only (1) · Included in the base seat (1) · Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) · Social Engagement will be available when the rest of the suite is GA (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · Advanced Chat (1) · Agent Assist (1) · Context Routing (1) · Inbound SMS, MMS (1) · Intelligent Workload Distribution (1) · Knowledge Management (1) · Messaging (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Predictive Engagement (1) · Predictive Routing (1) · Social Engagement (1) · _Inbound SMS, MMS (1) · _NA (1) · _Outbound Voice / agent assisted service (1)
CAPABILITY AWS:
None (1) · Custom/External Pre-Validation (1) · Inbound MMS support (1) · Inbound SMS (1) · Outbound Email (1) · Outbound Short Message Service (SMS) (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Reactive Chat (1) · Reactive Email (1) · Social Engagement (Twitter, FB) (1)

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