Drilldown: Test Capabilities
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Test Capabilities > CATEGORY :
AI or
None
& STATUS GEC AZURE :
1. STANDARD or
2. PM-CONTROLLED
& NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
None
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Callback (1) ·
Chatbots (1) ·
Customer surveys (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Enterprise IVR (1) ·
External Task Routing (1) ·
GCXI historical reporting (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
Historical Data Feed (1) ·
Inbound Voice (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Personal Voice Mail (1) ·
Predictive Engagement (1) ·
Pulse real-time reporting (1) ·
Voicebots (1) ·
Workspace (1) ·
Workspace Toolkit (1)
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