Drilldown: Test Capabilities
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Test Capabilities > CATEGORY :
AI or
Outbound
& FEATURE LEVEL GEC AZURE :
2. USE CASE or
Other
& NOTES :
Integration with 3rd party recording solutions or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance ASR or
None
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Agent Assist (1) ·
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Outbound List Export (SFTP) (1) ·
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Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) (1) ·
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Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
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Predictive Engagement Salesforce & Marketo Integration (1) ·
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None (1) ·
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Dialog Engine NLU (1) ·
Outbound Analytics (1) ·
Outbound Email (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Predictive Engagement Salesforce & Marketo Integration (1)
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