Drilldown: Test Capabilities
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Test Capabilities > CATEGORY
:
AI
or
Digital
or
Other
& STATUS GEC AWS
:
1. STANDARD
or
2. PM-CONTROLLED
or
3. PLANNED
or
Other
& TIME PA GEC AZURE:
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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Advanced Chat (1) ·
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Inbound MMS support (1) ·
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Knowledge Management (1) ·
Mobile Chat (1) ·
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Rich Media for Chatbots & Messaging (1) ·
Test (1)
None (1) ·
- verify Portico support in specific geo-regions (1) ·
Available to current Reactive Chat customers only (1) ·
Included in the base seat (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
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None (1) ·
Custom/External Pre-Validation (1) ·
Dialog Engine NLU (1) ·
Inbound MMS support (1) ·
Inbound SMS (1) ·
Outbound Analytics (1) ·
Outbound Email (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Reactive Chat (1) ·
Reactive Email (1) ·
Rich Media for Chatbots & Messaging (1)
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