Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE: 1. CAPABILITY & TIME PA GEC AZURE: None & CAPABILITY AZURE : _Callback or _NA

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CATEGORY:
None (1) · AI (1) · Digital (1)
NAME:
Designer Visual IVR (1) · Email Classic (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Quality Management (1) · Reactive Chat (1) · Screen Capture (1) · Speech Analytics (GIA) (1) · Workforce Management (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE:
0. NA (1)
STATUS GEC AWS:
2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE: (Click arrow to add another value)
NOTES:
None (1) · . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Available to current Reactive Chat customers only (1) · Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) · Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) · Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1)
CAPABILITY AZURE: (Click arrow to add another value)
CAPABILITY AWS:
Designer Visual IVR (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Screen Capture (1) · Speech Analytics (GIA) (1) · Workforce Management (1)

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