Drilldown: Test Capabilities

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Test Capabilities > CAPABILITY AZURE : Resource Management (WE02) or _Inbound SMS, MMS or None

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CATEGORY:
None (1) · Digital (1)
NAME:
None (1) · Email (1) · Employee Performance (WE03) (1) · Inbound MMS support (1) · Mobile Chat (1) · Resource Management (WE02) (1) · Test (1) · _Advanced Chat (1)
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · Mobile Chat (1)
STATUS GEC AZURE:
None (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 4. CONSOLIDATED (1) · Vadim D (1)
STATUS GEC AWS:
None (1) · 1. STANDARD (1) · 2. PM-Controlled (1) · 3. Planned (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES:
None (1) · - verify Portico support in specific geo-regions (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE: (Click arrow to add another value)
CAPABILITY AWS:
None (1) · Inbound MMS support (1)

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