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Test Capabilities > NAME:
Inbound Voice IVR – ASR
& NOTES
:
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
or
Genesys Cloud Resource Management (WE02) package should be positioned for new customers
or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
or
Nuance ASR
or
Nuance TTS
& CAPABILITY AZURE
:
Recording Connector – Self-Service
or
_Enterprise IVR ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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