Drilldown: Test Capabilities

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Test Capabilities > NAME : Native Softphone w/SIP or Personal Voice Mail or Recording Connector – Self-Service & STATUS GEC AWS: 0. NA & NOTES : Included in the base seat or Included into Designer as a feature or Integration with 3rd party recording solutions or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn & CAPABILITY AZURE : Recording Connector – Self-Service or _Chatbot, _Messaging

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