Drilldown: Test Capabilities

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Test Capabilities > CAPABILITY AZURE : Recording Connector – Self-Service or Social Engagement or None

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CATEGORY:
None (1) · Digital (1)
NAME:
None (1) · Email (1) · Employee Performance (WE03) (1) · Mobile Chat (1) · Recording Connector – Self-Service (1) · Social Engagement (1) · Test (1) · _Advanced Chat (1)
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · Mobile Chat (1)
STATUS GEC AZURE:
None (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1) · Vadim D (1)
STATUS GEC AWS:
None (1) · 0. NA (1) · 1. STANDARD (1) · 2. PM-Controlled (1) · 3. Planned (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · TBD (1)
NOTES:
None (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Integration with 3rd party recording solutions (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) · Social Engagement will be available when the rest of the suite is GA (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE: (Click arrow to add another value)
CAPABILITY AWS:
None (1) · Social Engagement (Twitter, FB) (1)

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