Drilldown: Test Capabilities
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Test Capabilities > NOTES
:
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20
or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email
or
incl, SOW-145
or
Other
& CAPABILITY AZURE
:
Predictive Engagement
or
_ChatBot, _VoiceBot
or
_Chatbot, _Messaging
or
_Default config
or
_Designer
or
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