Drilldown: Test Capabilities

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Test Capabilities > TIME EAP GEC AZURE : 1Q21 or None & CAPABILITY AZURE : Outbound Voice / agent assisted service or Quality Assurance and Compliance (WE01) or Voicebots

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CATEGORY:
None (1) · Outbound (1)
NAME:
Outbound Voice / agent assisted service (1) · Quality Assurance and Compliance (WE01) (1) · Voicebots (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1)
STATUS GEC AZURE:
1. STANDARD (1) · 2. PM-CONTROLLED (1)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE: (Click arrow to add another value)
TIME PA GEC AZURE:
None (1)
NOTES:
None (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1)
CAPABILITY AZURE: (Click arrow to add another value)
CAPABILITY AWS:
None (1)

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