Drilldown: Test Capabilities

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Test Capabilities > CAPABILITY AZURE : Context Routing or Quality Assurance and Compliance (WE01) or None

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CATEGORY:
None (1) · Digital (1)
NAME:
None (1) · Context Routing (1) · Email (1) · Employee Performance (WE03) (1) · Mobile Chat (1) · Quality Assurance and Compliance (WE01) (1) · Test (1) · _Advanced Chat (1)
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · Mobile Chat (1)
STATUS GEC AZURE:
None (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 4. CONSOLIDATED (1) · Vadim D (1)
STATUS GEC AWS:
None (1) · 1. STANDARD (1) · 2. PM-Controlled (1) · 3. Planned (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES:
None (1) · Included in the base seat (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE: (Click arrow to add another value)
CAPABILITY AWS:
None (1)

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