Drilldown: Test Capabilities
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Test Capabilities > TIME PA GEC AZURE:
None
& CAPABILITY AZURE :
Context Routing or
Predictive Routing or
None
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None (1) ·
Included in the base seat (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
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