Drilldown: Test Capabilities
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Test Capabilities > CATEGORY:
None
& NOTES :
Available to current Reactive Chat customers only or
Genesys Universal Scripting – PS Asset or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Social Engagement will be available when the rest of the suite is GA or
None
& CAPABILITY AWS:
None
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Agent Scripting (1) ·
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Chatbots (1) ·
Customer surveys (1) ·
Employee Performance (WE03) (1) ·
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External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
GPlus Adapter for Salesforce (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
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GWS API (1) ·
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Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Personal Voice Mail (1) ·
Voicebots (1) ·
Workspace (1) ·
_Advanced Chat (1)
None (1) ·
Agent Scripting (1) ·
Callback (1) ·
Chatbots (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
Inbound Voice (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Personal Voice Mail (1) ·
Voicebots (1) ·
Workspace (1)
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