Drilldown: Test Capabilities
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Test Capabilities > CATEGORY :
Digital or
None
& NOTES :
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Included in the base seat or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Integration with 3rd party recording solutions or
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or
Social Engagement will be available when the rest of the suite is GA or
None
& CAPABILITY AWS:
None
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