Drilldown: Test Capabilities
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Test Capabilities > STATUS GEC AZURE:
4. CONSOLIDATED
& TIME EAP GEC AZURE:
None
& NOTES
:
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20
or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date
or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email
& CAPABILITY AZURE
:
_GWS API
or
None
& CAPABILITY AWS:
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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