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Test Capabilities > NAME:
Gplus Adapter for Microsoft Dynamics 365
& STATUS GEC AWS
:
2. PM-CONTROLLED
or
3. PLANNED
& NOTES
:
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20
or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
or
None
& CAPABILITY AZURE
:
Gplus Adapter for Microsoft Dynamics 365
or
Predictive Routing
or
Recording Connector – Self-Service
or
Social Engagement
& CAPABILITY AWS:
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