Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE
:
1. CAPABILITY
or
Other
& STATUS GEC AWS
:
1. STANDARD
or
3. PLANNED
& TIME PA GEC AZURE
:
TBD
or
None
& CAPABILITY AWS
:
Reactive Email
or
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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Advanced Chat (1) ·
Callback (1) ·
Context Routing (1) ·
Customer surveys (1) ·
Email (1) ·
Enterprise IVR (1) ·
GPlus Adapter for Salesforce (1) ·
Group Voice Mail (1) ·
Inbound Voice (1) ·
Knowledge Management (1) ·
Mobile Chat (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Workspace (1)
None (1) ·
Included in the base seat (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
None (1) ·
Advanced Chat (1) ·
Callback (1) ·
Context Routing (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
Inbound Voice (1) ·
Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Workspace (1)
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