Drilldown: Test Capabilities
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Test Capabilities > NOTES
:
- verify Portico support in specific geo-regions
or
Genesys Cloud Resource Management (WE02) package should be positioned for new customers
or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20
or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date
or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
or
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn
or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
& CAPABILITY AWS
:
Reactive Email
or
Screen Capture ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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