Drilldown: Test Capabilities

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Test Capabilities > TIME EAP GEC AZURE: None & CAPABILITY AWS : Reactive Chat or Screen Capture or None

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
None (1) · Advanced Chat (1) · Agent Assist (1) · Callback (1) · Chatbots (1) · Context Routing (1) · Customer surveys (1) · Email (1) · Employee Performance (WE03) (1) · Enterprise IVR (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · GPlus Adapter for Salesforce (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · Group Voice Mail (1) · GWS API (1) · Inbound Voice (1) · Intelligent Workload Distribution (1) · Knowledge Management (1) · Mobile Chat (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Predictive Engagement (1) · Quality Assurance and Compliance (WE01) (1) · Reactive Chat (1) · Resource Management (WE02) (1) · Screen Capture (1) · Test (1) · Voicebots (1) · Workspace (1) · _Advanced Chat (1)
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · Mobile Chat (1)
STATUS GEC AZURE:
None (1) · 0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1) · Vadim D (1)
STATUS GEC AWS:
None (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE: (Click arrow to add another value)
TIME PA GEC AZURE:
None (1)
NOTES:
None (1) · Available to current Reactive Chat customers only (1) · Included in the base seat (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) · Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · Advanced Chat (1) · Agent Assist (1) · Callback (1) · Chatbots (1) · Context Routing (1) · Customer surveys (1) · Enterprise IVR (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GPlus Adaptor for Salesforce (1) · Group Voice Mail (1) · GWS API (1) · Inbound Voice (1) · Intelligent Workload Distribution (1) · Knowledge Management (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Predictive Engagement (1) · Quality Assurance and Compliance (WE01) (1) · Resource Management (WE02) (1) · Voicebots (1) · Workspace (1) · _NA (1)
CAPABILITY AWS: (Click arrow to add another value)

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