Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AZURE: Other & CAPABILITY AWS : Outbound-Progressive or None

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
Advanced Chat (1) · Agent Assist (1) · Agent Scripting (1) · Callback (1) · Chatbots (1) · Context Routing (1) · Customer surveys (1) · Email (1) · Employee Performance (WE03) (1) · Enterprise IVR (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · GPlus Adapter for Salesforce (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · Group Voice Mail (1) · GWS API (1) · Inbound Voice (1) · Intelligent Workload Distribution (1) · Knowledge Management (1) · Messaging (1) · Mobile Chat (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Outbound-Progressive (1) · Personal Voice Mail (1) · Predictive Engagement (1) · Predictive Routing (1) · Quality Assurance and Compliance (WE01) (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Test (1) · Voicebots (1) · Workspace (1) · _Advanced Chat (1)
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1) · Mobile Chat (1)
STATUS GEC AZURE: (Click arrow to add another value)
STATUS GEC AWS:
None (1) · 0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · TBD (1)
NOTES:
None (1) · Genesys Universal Scripting – PS Asset (1) · Included in the base seat (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Integration with 3rd party recording solutions (1) · Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · Advanced Chat (1) · Agent Assist (1) · Agent Scripting (1) · Callback (1) · Chatbots (1) · Context Routing (1) · Customer surveys (1) · Enterprise IVR (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GPlus Adaptor for Salesforce (1) · Group Voice Mail (1) · GWS API (1) · Inbound Voice (1) · Intelligent Workload Distribution (1) · Knowledge Management (1) · Messaging (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Predictive Engagement (1) · Predictive Routing (1) · Quality Assurance and Compliance (WE01) (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Voicebots (1) · Workspace (1) · _Outbound Voice / agent assisted service (1)
CAPABILITY AWS: (Click arrow to add another value)

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