Drilldown: Test Capabilities

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Test Capabilities > NOTES : Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or Nuance TTS or None & CAPABILITY AWS : Outbound Short Message Service (SMS) or WebRTC Media Service*

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CATEGORY:
None (1) · Outbound (1)
NAME:
Outbound Short Message Service (SMS) (1) · WebRTC Media Service* (1)
FEATURE LEVEL GEC AZURE:
2. USE CASE (1) · 3. FEATURE (1)
STATUS GEC AZURE:
4. CONSOLIDATED (1)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-CONTROLLED (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
_Outbound Voice / agent assisted service (1) · _WWE, _SIP Phone (1)
CAPABILITY AWS: (Click arrow to add another value)

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