Drilldown: Test Capabilities
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Test Capabilities > STATUS GEC AZURE :
1. STANDARD or
3. PLANNED
& NOTES :
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Social Engagement will be available when the rest of the suite is GA or
None
& CAPABILITY AWS :
Outbound List Import (SFTP) or
Outbound Restful API’s or
Outbound-Predictive or
None
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Personal Voice Mail (1) ·
Predictive Routing (1) ·
Test (1) ·
Workspace (1)
None (1) ·
Advanced Chat (1) ·
Callback (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
Inbound Voice (1) ·
Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Routing (1) ·
Workspace (1)
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