Drilldown: Test Capabilities
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Test Capabilities > NOTES :
Included in the base seat or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email or
None
& CAPABILITY AWS :
Outbound List Export (SFTP) or
Outbound Short Message Service (SMS) or
Rich Media for Chatbots & Messaging or
None
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Advanced Chat (1) ·
Agent Assist (1) ·
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Group Voice Mail (1) ·
GWS API (1) ·
Inbound Voice (1) ·
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Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Voicebots (1) ·
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