Drilldown: Test Capabilities

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Test Capabilities > CATEGORY: AI & CAPABILITY AWS : Outbound List Export (SFTP) or Outbound Short Message Service (SMS) or Outbound Short Message Service (SMS) Aggregation or Quality Management or None

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CATEGORY: (Click arrow to add another value)
NAME:
Agent Assist (1) · Knowledge Management (1) · Predictive Engagement (1) · Predictive Routing (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1)
STATUS GEC AZURE:
2. PM-CONTROLLED (1) · 3. PLANNED (1)
STATUS GEC AWS:
2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1)
NOTES:
None (1)
CAPABILITY AZURE:
Agent Assist (1) · Knowledge Management (1) · Predictive Engagement (1) · Predictive Routing (1)
CAPABILITY AWS: (Click arrow to add another value)

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