Drilldown: Test Capabilities
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Test Capabilities > STATUS GEC AWS:
1. STANDARD
& TIME PA GEC AZURE:
None
& NOTES :
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Social Engagement will be available when the rest of the suite is GA or
None
& CAPABILITY AWS :
Outbound Analytics or
None
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Advanced Chat (1) ·
Callback (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
GPlus Adapter for Salesforce (1) ·
Group Voice Mail (1) ·
Inbound Voice (1) ·
Mobile Chat (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound Analytics (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Workspace (1)
None (1) ·
Advanced Chat (1) ·
Callback (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
Inbound Voice (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Workspace (1) ·
_Outbound TBD (1)
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