Drilldown: Test Capabilities
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Test Capabilities > STATUS GEC AWS:
2. PM-CONTROLLED
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Included in the base seat or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
None
& CAPABILITY AWS :
Mobile Click-to-Call or
Reactive Email or
Rich Media for Chatbots & Messaging or
None
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Agent Assist (1) ·
Chatbots (1) ·
Employee Performance (WE03) (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Mobile Click-to-Call (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Rich Media for Chatbots & Messaging (1) ·
Test (1) ·
Voicebots (1)
None (1) ·
Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Voicebots (1) ·
_Chatbot, _Messaging (1) ·
_TBD (1)
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