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Test Capabilities > CATEGORY
:
AI
or
Other
& NOTES
:
Genesys Cloud Resource Management (WE02) package should be positioned for new customers
or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud
or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
or
Other
or
None
& CAPABILITY AWS
:
Inbound SMS
or
Outbound Email
or
Outbound List Import (SFTP)
or
Outbound Short Message Service (SMS) Aggregation
or
Outbound-Preview - Pull ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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