Drilldown: Test Capabilities
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Test Capabilities > STATUS GEC AWS:
2. PM-CONTROLLED
& CAPABILITY AWS :
Inbound MMS support or
Outbound List Export (SFTP) or
Outbound Short Message Service (SMS) Aggregation or
Quality Management or
None
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Inbound MMS support (1) ·
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- verify Portico support in specific geo-regions (1) ·
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Genesys Universal Scripting – PS Asset (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) ·
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1)
None (1) ·
Agent Assist (1) ·
Agent Scripting (1) ·
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External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Messaging (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Resource Management (WE02) (1) ·
Voicebots (1) ·
_Inbound SMS, MMS (1) ·
_NA (1)
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