Drilldown: Test Capabilities
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Test Capabilities > STATUS GEC AZURE :
4. CONSOLIDATED or
Other
& NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Available to current Reactive Chat customers only or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
None
& CAPABILITY AWS :
In-browser WebRTC Support or
None
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Customer surveys (1) ·
Employee Performance (WE03) (1) ·
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External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
GPlus Adapter for Salesforce (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
In-browser WebRTC Support (1) ·
Inbound Voice (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
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Outbound notifications / IVR (1) ·
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Resource Management (WE02) (1) ·
Test (1) ·
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None (1) ·
Advanced Chat (1) ·
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Callback (1) ·
Chatbots (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
Inbound Voice (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Resource Management (WE02) (1) ·
Voicebots (1) ·
Workspace (1) ·
_WWE (1)
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