Drilldown: Test Capabilities
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Test Capabilities > NOTES
:
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email
or
incl, SOW-145
or
None
& CAPABILITY AZURE:
External Task Routing
& CAPABILITY AWS
:
IVR PaaS
or
Outbound Short Message Service (SMS)
or
Outbound-Preview - Push
or
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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