Drilldown: Test Capabilities
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Test Capabilities > STATUS GEC AWS :
0. NA or
1. STANDARD or
3. PLANNED
& TIME PA GEC AZURE:
None
& CAPABILITY AWS :
GCXI historical reporting or
Pulse real-time reporting or
None
Use the filters below to narrow your results.
Advanced Chat (1) ·
Callback (1) ·
Context Routing (1) ·
Customer surveys (1) ·
Email (1) ·
Enterprise IVR (1) ·
GCXI historical reporting (1) ·
GPlus Adapter for Salesforce (1) ·
Group Voice Mail (1) ·
Inbound Voice (1) ·
Knowledge Management (1) ·
Mobile Chat (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Pulse real-time reporting (1) ·
Workspace (1)
None (1) ·
Included in the base seat (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
None (1) ·
Advanced Chat (1) ·
Callback (1) ·
Context Routing (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
GCXI historical reporting (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
Inbound Voice (1) ·
Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Pulse real-time reporting (1) ·
Workspace (1)
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