Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AWS: 1. STANDARD & CAPABILITY AWS : GCXI historical reporting or Outbound List Export (SFTP) or Outbound Short Message Service (SMS) or Reactive Email or None

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CATEGORY:
None (1) · Digital (1) · Outbound (1)
NAME:
Advanced Chat (1) · Callback (1) · Context Routing (1) · Customer surveys (1) · Enterprise IVR (1) · GCXI historical reporting (1) · GPlus Adapter for Salesforce (1) · Group Voice Mail (1) · Inbound Voice (1) · Mobile Chat (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound List Export (SFTP) (1) · Outbound notifications / IVR (1) · Outbound Short Message Service (SMS) (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Workspace (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)
STATUS GEC AZURE:
1. STANDARD (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS: (Click arrow to add another value)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES:
None (1) · Included in the base seat (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1)
CAPABILITY AZURE:
None (1) · Advanced Chat (1) · Callback (1) · Context Routing (1) · Customer surveys (1) · Enterprise IVR (1) · GCXI historical reporting (1) · GPlus Adaptor for Salesforce (1) · Group Voice Mail (1) · Inbound Voice (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Workspace (1) · _Outbound Voice / agent assisted service (1)
CAPABILITY AWS: (Click arrow to add another value)

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