Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE
:
1. CAPABILITY
or
3. FEATURE
& STATUS GEC AWS
:
2. PM-CONTROLLED
or
Other
& TIME EAP GEC AZURE:
None
& CAPABILITY AWS
:
GCXI historical reporting
or
Open-Internet-Connected Agents*
or
Outbound-Progressive
or
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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![](/extensions/Cargo/drilldown/resources/filter-x.png)
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Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
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Native Softphone w/SIP (1) ·
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Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Engagement (1) ·
Quality Assurance and Compliance (WE01) (1) ·
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