Drilldown: SMART UseCase
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None (3) ·
Advanced Server (5) ·
Advanced Server (Interaction Web Tools necessary for this use case) (1) ·
Advanced session (4) ·
Basic Session (4) ·
CIM (1) ·
CIM HA (Optional) (1) ·
Contact Center Level 1 (3) ·
Genesys Infomart (1) ·
Genesys Infomart - HA (optional) (1) ·
GI2 for iWD (Business Objects) (1) ·
intelligent Workload Distribution (1) ·
Interaction Media Server - Large Appliance - Gen9 (3) ·
Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) (1) ·
Interaction Quality Manager (3) ·
Interaction Recorder Add-on (3) ·
Interaction Recorder Add-on (Optional for recording) (2) ·
Interaction Recorder Master Key Password (3) ·
Interaction Recorder Server (3) ·
Interaction Supervisor add-on (3) ·
Interaction Tracker Add-on (Optional for conversation history) (2) ·
Interaction Web Portal Agent License – Concurrent (3) ·
Interaction Web Portal Enterprise License (3) ·
Interaction Web Portal Organizational License (3) ·
Interaction Web Portal Server License (2) ·
Interaction Web Portal Server License (1) ·
iWD - Back Office (Optional) (1) ·
Media Session (1) ·
Optional: Professional Services customization for advanced callbacks (1) ·
Screen Recorder Session (2) ·
Workspace Desktop Edition (1) ·
GI2 for iWD (Business Objects) - HA (Optional) (1)
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