Drilldown: SMART UseCase
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None (4) ·
Genesys Cloud CX 1 if only agent based outbound will be performed OR Genesys Cloud CX 2 or greater if agentless (IVR) outbound notification will be used. (1) ·
Intelligent Automation Omnichannel Self-Service (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) (1) ·
PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) (1) ·
PureConnect: MRCP ASR Feature License (Optional) (1) ·
PureConnect: Secure Input IVR (1) ·
PureConnect: Speech Recognition Services (Optional) (1) ·
PureConnect: Voice XML Interpreter (1) ·
See list of optional Nuance items in NOTES section (1)
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