Drilldown: SMART UseCase
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None (4) ·
Advanced Server (Interaction Web Tools necessary for this use case) (1) ·
CIM (1) ·
CIM (HA) (1) ·
Contact Center Level 1 (1) ·
Genesys Chat (1) ·
Genesys Infomart (1) ·
Genesys Interactive Insights (1) ·
Interaction Recorder Add-on (Optional for recording) (1) ·
Interaction Supervisor add-on (1) ·
Interaction Tracker Add-on (Optional for conversation history) (1) ·
Interaction Workspace (1)
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