Drilldown: SMART UseCase
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None (2) ·
Advanced Server (1) ·
Advanced Server (Interaction Web Tools necessary for this use case) (1) ·
Advanced session (1) ·
Basic Session (1) ·
CIM (1) ·
CIM (HA) (1) ·
Contact Center Level 1 (1) ·
Genesys Chat (1) ·
Genesys Infomart (1) ·
Genesys Interactive Insights (1) ·
Interaction Media Server - Large Appliance - Gen9 (1) ·
Interaction Quality Manager (1) ·
Interaction Recorder Add-on (1) ·
Interaction Recorder Add-on (Optional for recording) (1) ·
Interaction Recorder Master Key Password (1) ·
Interaction Recorder Server (1) ·
Interaction Supervisor add-on (1) ·
Interaction Tracker Add-on (Optional for conversation history) (1) ·
Interaction Web Portal Agent License – Concurrent (1) ·
Interaction Web Portal Enterprise License (1) ·
Interaction Web Portal Organizational License (1) ·
Interaction Web Portal Server License (1) ·
Interaction Workspace (1) ·
Screen Recorder Session (1)
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