Drilldown: SMART UseCase
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None (2) ·
Advanced Server (1) ·
Apple Business Chat Messaging App Connector (perpetual or subscription) (2) ·
At least one of Digital use cases (email chat etc) (1) ·
CIM (3) ·
CIM (HA) (1) ·
CIM HA (Optional) (2) ·
Contact Center Level 1 (1) ·
Genesy Workforce Management (1) ·
Genesys Infomart (1) ·
Genesys InfoMart (Optional) (2) ·
Genesys Infomart - HA (optional) (1) ·
Genesys InfoMart – HA (Optional) (2) ·
Genesys Interactive Insights (1) ·
Interaction Recorder Add-on (Optional for recording) (1) ·
Interaction Supervisor add-on (1) ·
Interaction Tracker Add-on (Optional for conversation history) (1) ·
Interaction Workspace (1) ·
Workspace (2)
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