Drilldown: SMART UseCase
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None (3) ·
Advanced Server (Interaction Web Tools necessary for this use case) (1) ·
CIM (2) ·
CIM (HA) (2) ·
Contact Center Level 1 (1) ·
Genesys Chat (1) ·
Genesys Content Analyzer (1) ·
Genesys Infomart (2) ·
Genesys Infomart - HA (optional) (1) ·
Genesys Interactive Insights (2) ·
Genesys Outbound Preview (1) ·
Genesys SMS (1) ·
Interaction Recorder Add-on (Optional for recording) (1) ·
Interaction Supervisor add-on (1) ·
Interaction Tracker Add-on (Optional for conversation history) (1) ·
Interaction Workspace (1) ·
No sellable items (1) ·
Outbound (1) ·
Please see prerequisits (1) ·
Proactive Contact (1) ·
Workspace (1)
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