Drilldown: SMART UseCase
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None (1) ·
CIM (2) ·
CIM (HA) (2) ·
Genesys Cloud CX 2 or greater (1) ·
Genesys Content Analyzer (1) ·
Genesys Infomart (1) ·
Genesys Infomart (Optional) (1) ·
Genesys Infomart - HA (optional) (2) ·
Genesys Interactive Insights (1) ·
Genesys Interactive Insights (Optional) (1) ·
Genesys Outbound Preview (1) ·
Genesys SMS (1) ·
Genesys Voice Platform (incl add'l capability) (1) ·
Genesys Voice Platform (incl add'l capability) - HA (Optional) (1) ·
GIA: Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
Intelligent Automation Omnichannel Self-Service (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
Interaction Speech Rec Tier 1 - Additional Language (1) ·
Interaction Speech Rec Tier 1 - Base Language (1) ·
Interaction Speech Rec Tier 2 - Base Language (1) ·
Interaction Speech Rec Tier 3 - Additional Language (1) ·
Interaction Workspace (Optional) (1) ·
ITTS Additional Language (1) ·
ITTS Base Langage (1) ·
Outbound (1) ·
Proactive Contact (1) ·
PureConnect: Interaction Attendant Remote Data Query (Optional) (1) ·
PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) ·
PureConnect: MRCP ASR Feature License (Optional) (1) ·
PureConnect: Secure Input IVR (Optional) (1) ·
PureConnect: Speech Recognition Services (Optional) (1) ·
PureConnect: Voice XML Interpreter (1) ·
PureConnect:Secure Input IVR (Optional) (1) ·
SIP Business Continuity (Optional) (1) ·
SIP Interaction (1) ·
SIP Interaction HA (optional) (1) ·
Workspace (1) ·
GIA: Intelligent Automation Omnichannel Self-Service (1) ·
PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1)
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