Drilldown: SMART UseCase

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SMART UseCase > Title : Connect a Voice Interaction to the Right Resource or Genesys Callback or Genesys Chat Routing or Genesys Employee Schedule Preferences or Genesys Outbound Dialer

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MintyDocsVersion:
Current (9)
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Genesys Use Cases (9)
MintyDocsManual:
GenesysCloud (1) · GenesysEngage-onpremises (2) · PureConnect (6)
ID:
CE01 (1) · CE03 (1) · CE11 (2) · CE18 (1) · EE10-A (1) · EE10-B (1) · EE10-C (1) · EE10-D (1)
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GenesysCloud (1) · GenesysEngage-onpremises (2) · PureConnect (6)
SellableItems:
None (8) · ASR and TTS (Optional) (1) · CIM (1) · CIM (HA) (1) · Genesys Infomart (1) · Genesys Infomart - HA (optional) (1) · Genesys Interactive Insights (1) · GVP (1) · GVP HA (optional) (1) · Interaction Workspace (1) · SIP Business Continuity (Optional) (1) · SIP Interaction (1) · SIP Interaction HA (optional) (1)
RequiresAll:
None (8) · CE01 (1)
RequiresOr:
None (7) · CE01 (2) · CE02 (2)
Optional:
None (9)
Exceptions:
None (9)
Requires:
None (9)
Video:
None (8) · 426274918 (1)
DocVersion:
2.1.4 (1) · V 1.0.0 (3) · V 1.0.1 (1) · V 1.0.2 (1) · v 1.2.3 (1) · ver 1.0.1 (1) · ver 1.0.3 (1)

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