Drilldown: SMART UseCase

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SMART UseCase > ID : CE08 or CE18 or EE08

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MintyDocsVersion:
Current (7)
MintyDocsProduct:
Genesys Use Cases (7)
MintyDocsManual:
GenesysCloud (2) · GenesysEngage-onpremises (2) · PureConnect (3)
ID: (Click arrow to add another value)
Title:
None (6) · Genesys Chat Routing (1)
Offering:
GenesysCloud (2) · GenesysEngage-onpremises (2) · PureConnect (3)
SellableItems:
None (1) · Advanced Server (1) · Advanced Server (Interaction Web Tools necessary for this use case) (1) · Advanced Session (1) · Basic Session (1) · CIM (1) · CIM (HA) (1) · Contact Center Level 1 (1) · Genesys Chat (1) · Genesys Cloud CX 2 or greater (1) · Genesys Infomart (1) · Genesys Interaction Recording - Voice Recording (1) · Genesys Interaction Recording – Screen Recording (1) · Genesys Interaction Recording – Screen Recording HA (Optional) (1) · Genesys Interaction Recording – Voice Recording HA (Optional) (1) · Genesys Interactive Insights (1) · Intelligent Automation Omnichannel Self-Service (1) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Interaction Media Server - Large Appliance - Gen9 (1) · Interaction Quality Manager (1) · Interaction Recorder Add-on (1) · Interaction Recorder Add-on (Optional for recording) (1) · Interaction Recorder Master Key Password (1) · Interaction Recorder Server (1) · Interaction Supervisor add-on (1) · Interaction Tracker Add-on (Optional for conversation history) (1) · Interaction Web Portal Agent License – Concurrent (1) · Interaction Web Portal Enterprise License (1) · Interaction Web Portal Organizational License (1) · Interaction Web Portal Server License (1) · Interaction Workspace (1) · PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) (1) · PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) (1) · PureConnect: MRCP ASR Feature License (Optional) (1) · PureConnect: Secure Input IVR (1) · PureConnect: Speech Recognition Services (Optional) (1) · PureConnect: Voice XML Interpreter (1) · Screen Recorder Session (1) · See list of optional Nuance items in NOTES section (1)
RequiresAll:
None (5) · CE01 (1) · CE07 (2)
RequiresOr:
None (5) · CE01 (2) · CE02 (2)
Optional:
None (6) · CE01 (1) · CE02 (1)
Exceptions:
None (7)
Requires:
None (7)
Video:
None (5) · 426274918 (1) · 484607951 (1)
DocVersion:
v 1.0.1 (1) · v 1.0.2 (4) · V 1.0.3 (1) · version 1.0.2 (1)

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