Drilldown: SMART UseCase

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SMART UseCase > RequiresOr : CE31 or None & DocVersion: v 1.0.1

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MintyDocsVersion:
Current (8)
MintyDocsProduct:
Genesys Use Cases (8)
MintyDocsManual:
GenesysCloud (2) · PureConnect (6)
ID:
CE09 (1) · CE22 (1) · EE02 (1) · EE10-D (1) · EE11 (1) · OP01 (2) · OP04 (1)
Title:
None (3) · Genesys Business Communications (1) · Genesys Employee Schedule Preferences (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Shift Bidding (1) · Genesys Voice Services (1)
Offering:
GenesysCloud (2) · PureConnect (6)
SellableItems:
None (6) · Advanced Server (1) · Advanced Session (1) · Basic Session (1) · Contact Center Level 1 (1) · Intelligent Automation Omnichannel Self-Service (1) · Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) (1) · Interaction Speech Rec Tier 1 - Additional Language (1) · Interaction Speech Rec Tier 1 - Base Language (1) · Interaction Speech Rec Tier 2 - Base Language (1) · Interaction Speech Rec Tier 3 - Additional Language (1) · Interaction Supervisor add-on (1) · ITTS Additional Language (1) · ITTS Base Langage (1) · Media Session (1) · Optional: Professional Services customization for advanced callbacks (1) · PureConnect: Interaction Attendant Remote Data Query (Optional) (1) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) · PureConnect: MRCP ASR Feature License (Optional) (1) · PureConnect: Secure Input IVR (Optional) (1) · PureConnect: Speech Recognition Services (Optional) (1) · ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) · ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​ (1)
RequiresAll:
None (7) · CE02 (1)
RequiresOr: (Click arrow to add another value)
Optional:
None (6) · CE07 (1) · OP04 (1)
Exceptions:
None (8)
Requires:
None (8)
Video:
None (8)
DocVersion: (Click arrow to add another value)

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